Our refund and returns policy lasts 30 days. If 30 days passed since your purchase, we can’s offer you the refund or exchange.
Thank you for shopping with us! We want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, please review our return and refund policy below.
1. Return Eligibility
We accept returns for most items within 30 days of the delivery date. To be eligible for a return, your item must:
- Be unused and in the same condition that you received it.
- Be in the original packaging, including any tags, labels, or accessories.
- Not be on our list of non-returnable items (e.g., clearance, final sale, or perishable goods).
2. Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Downloadable software products
- Personal care items (e.g., beauty products, health products)
- Custom or personalized products
- Items on clearance or marked as final sale
3. How to Initiate a Return
To begin a return, please follow these steps:
- Contact Us: Email our customer support team at [your email] with your order number and reason for return.
- Return Instructions: Our team will send you return instructions along with a return authorization form (if applicable).
- Ship the Item: Carefully pack the item(s) and send them back to us using a trackable shipping method. Please note that customers are responsible for return shipping costs, unless the item was damaged or defective.
4. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days.
- Original Shipping Costs: Shipping fees are non-refundable unless the item was defective or the return is due to our error.
- Restocking Fees: We do not charge restocking fees for returns unless otherwise noted.
5. Exchanges
If you would like to exchange an item for a different size, color, or style, please return the original item and place a new order. The return process and refund guidelines mentioned above apply.
6. Defective or Damaged Items
If you received a defective or damaged item, please contact us within 7 days of delivery. We will cover return shipping costs and either issue a full refund or send you a replacement item, based on your preference.
7. Late or Missing Refunds
If you have not received your refund yet, please check with your bank or credit card company first, as it may take some time before the refund is officially posted. If you still have questions, contact us at yefan8772@gmail.com for further assistance.
8. Contact Information
If you have any questions or need assistance with your return or refund, feel free to contact our customer support team at:
- Email:yefan8772@gmail.com
We appreciate your business and hope to serve you again soon!